Privacy Policy like2camp GmbH

Privacy, Accountability, and Scope

Welcome to like2camp, your online platform for pitches and outdoor activities. Protecting your privacy is very important to us. In this Privacy Policy, we explain the types of personal data we collect from you and how we use that data.

This Privacy Policy covers our website like2camp.com and the services offered on it:

Arranging camping pitches and outdoor activities

The controller for the processing of your personal data within the scope of this Privacy Policy is:

like2camp GmbH

Grödigerstraße 21 / Top 13

5081 Anif

Austria

hello@like2camp.com

The following is explained

for which purpose personal data is collected and processed.
which categories of personal data are affected by the collection and processing.
the legal basis under which we process personal data.
which third parties involved are involved as processors in the processing of personal data.
To which third parties personal data is transferred.
further information such as storage period, rights of data subjects and other information that helps to provide information about the data processing described.

Purposes for which personal data is processed

Website Hosting

Data collected and processed:

Technical information such as your IP address
Device
User behavior relevant for error analysis.

Legal basis

Legitimate interest
Data Privacy Framework

Processors involved

Neon Inc., 209 Orange Street, City of Wilmington, County of New Castle, Delaware 19801, https://neon.tech/blog/gdpr-compliance-and-neon

Learn more

Location of the data center where the website is hosted: Germany

Website Speed Optimization (CDN)

We use a content delivery network called "Digital Ocean Spaces" to load static content from websites, especially large media files such as images, faster in the website visitor's browser and thus increase page speed.

Data collected and processed:

IP address
Website visit information

Legal basis:

Legitimate interest
Data Privacy Framework

Processors involved:

DigitalOcean, 101 6th Ave, New York, NY 10013, USA

Analysis of user behavior

We use Google Analytics and Google Tag Manager to analyze your user behavior on our website and improve your user experience. Google Tag Manager is a tool that allows us to manage tags on our website. Tags are snippets of code that are used to implement various features on a website, such as tracking user activity, collecting conversion data, or embedding promotional materials.

Furthermore, Neon Web Analytics is used to analyze the user behavior of website visitors.

Data collected and processed:

Device Information: Google Analytics and Google Tag Manager collect information about the device the user is using, such as the device type, operating system, and browser type.
IP address: The user's IP address is collected by Google Analytics to determine the user's geographic location and to provide general information about the user's location. Important: Your IP address is not stored or logged.
Usage Data: Google Analytics collects information about the user's interaction with a website, including the pages visited, the time spent on the pages, and the actions the user takes on the website.
Cookies: Google Analytics and Google Tag Manager use cookies to store information about the user. These cookies contain a unique identifier that is used to recognize the user on repeat visits to the website.
Event data: Google Tag Manager can capture events on the website, such as clicks on certain elements, filling out forms, or completing a purchase.
Conversion data: Google Tag Manager may collect data about conversions, such as completing a purchase, filling out a form, or signing up for a newsletter.

Neon Web Analytics says it does not store any personal data, but only uses anonymized data by aggregation and also does not use cookies.

Legal basis:

Data subject consent
Data Privacy Framework

Processors involved:

Google Ireland Limited with its registered office at Gordon House, Barrow Street, Dublin 4, Ireland
Vercel Inc, 440 N Barranca Avenue #4133, Covina, CA 91723, USA

Learn more

You can find more information about data protection in connection with Google Analytics on the Google Support website.

You can learn more about data processing via Google services via the Google Privacy Policy.

Information on Vercel's handling of data protection can be found in the Vercel "Privacy and Compliance" documentation.

Contact via e-mail

We publish a contact email address on our website where you can contact us, for example, to receive more information about our services or to give us feedback.

Data collected and processed:

E-mail address
Information you provide to us via email

Legal basis:

Legitimate interest

Newsletter

To provide the service, we use "Brevo", a service provided by Sendinblue GmbH.

You can sign up for our newsletter on our website so that we can send you regular updates about our services.

Data collected and processed:

E-mail address
Usage
Cookies

Legal basis:

Data subject consent

Processors involved:

Sendinblue GmbH, Köpernicker Straße 126, 10179 Berlin, Germany

Learn more

You can learn more about data processing through Brevo through the Brevo Privacy Policy.
Personal data is processed in Germany and France.

Ticket service

Google Maps is an Internet map service provided by Google. We use Google Maps to provide you with important information about locations and directions.

Data collected and processed:

IP address
Depending on the approval: Activities that users carry out via the Maps plugin
depending on the release: latitudes and longitude coordinates of the location

Legal basis:

Data subject consent
Data Privacy Framework

Processors involved:

Google Ireland Limited with its registered office at Gordon House, Barrow Street, Dublin 4, Ireland

Learn more

You can learn more about data processing via Google services via the Google Privacy Policy.

Facebook-Fanpage

In addition to our website, we operate a Facebook fan page, through which we provide information about news about our company and the services offered. The collection and processing of personal data is carried out under contractually agreed joint responsibility with Facebook Ireland Ltd., 4 Grand Canal Square Grand Canal Harbour, Dublin 2, Ireland.

Data collected and processed:

General demographic and interest-based information
Reactions, comments, and shared content
Video views and playback details
Information that users share with us in direct messages via the fan page or Facebook Messenger.
View information about the impact and effectiveness of Facebook Webe.

Legal basis:

Legitimate interest
User's consent
Data Privacy Framework

Learn more

Note on the legal basis: If you have already consented to data processing by Facebook, the legal basis is the user's consent, otherwise the processing of personal data via Facebook for marketing purposes is our legitimate interest.
Data collected by Facebook is available to us for two years from the date of collection.
Facebook provides more information on the processing of personal data by Facebook under the following link: http://de-de.facebook.com/help/pages/insights
Facebook describes what information Facebook receives and how it is used in its data use policy.
You can find more information about Facebook's cookies at: https://www.facebook.com/policies/cookies/
We would like to point out that you use our Facebook page and its functions at your own risk. This applies in particular to the use of the interactive functions (e.g. commenting, sharing, rating).

Authentication (Login)

In order to provide our service, authentication (login) of the user is required. We use the US service "Auth0" for this purpose.

Data collected and processed:

Credentials

Legal basis:

Performance of a contract or pre-contractual measures
Data Privacy Framework

Processors involved:

Auth0 Inc., 10800 NE 8th Street, Suite 700, Bellevue, WA98004, USA

Learn more

For more information on data protection by Auth0, please visit the privacy page of Auth0's parent company "Okta, Inc.".

Customer Account and Service Provision

To use our services, you need a customer account. In order to provide services, additional service-specific data is collected.

Data collected and processed:

Credentials
Address data
Contact details
Company data (optional)
License plate
Demographics

Deletion of the customer account:

You have the option of deleting your customer account at like2camp at any time. Simply send us an informal message to hello@like2camp.com. Upon receipt of your request, we will delete your account and all personal data associated with it, unless there are statutory retention obligations to the contrary.
Please note that with the deletion of your customer account, access to all stored information, booking histories and ongoing services also expires. It is no longer possible to restore deleted data after the deletion has been completed.
Note: In the event of prolonged inactivity, we reserve the right to delete your account in accordance with our Privacy Policy upon notice.

Legal basis:

Fulfilment of contracts or pre-contractual measures

Making payments

Data collected and processed by Stripe (varies depending on the payment method chosen):

Name
Address
Bank
IP address
Contract

Legal basis:

Performance of a contract or pre-contractual measures
Data Privacy Framework

Processors involved:

Stripe Payments Europe Ltd., 1 Grand Canal Street Lower, Grand Canal Dock, Dublin, D02 H210, Ireland

Learn more

You can find more data protection information about our payment provider "Stripe", which we use for payment transactions, in the Stripe Privacy Policy.

Disclosure of personal data to third parties

In the course of providing the service, personal data is passed on to third parties. This section specifies the purpose for which data is transmitted to which third parties or categories of recipients.

Digital guest message

Data transmitted:

Name
Address
Date of birth
Nationality
For guests outside Austria: passport number

Legal basis:

Fulfilment of legal obligations

Data recipients:

feratel media technologies AG, Maria-Theresien-Straße 8, 6020 Innsbruck, Austria

Preparation of a contract between the provider of camping areas and outdoor activities and the tenant of this offer (customers of like2camp)

Data transmitted:

Name (of all travelers)
Booking data (of all travellers)
License plate
Date of birth (of all travellers)

Legal basis:

Performance of a contract or pre-contractual measures

Data recipients:

Landlord

Learn more

This website stores personal data and information in cookies. The processing is carried out on the legal basis indicated by the respective service.

You can determine how the web browser handles cookies, which storage processes are allowed or rejected and for how long the data processing takes place in the settings of the web browser.

Transfer of data to the USA and the Data Privacy Framework

We would like to point out that on 10 July 2023, the EU Commission issued an adequacy decision on the EU-US data protection framework (Data Privacy Framework) in accordance with Article 45 (1) GDPR. As a result, organizations or companies (as data importers) in the U.S. that are registered on a public list as part of the Data Privacy Framework self-certification provide an adequate level of protection for data transfers. This thus represents a valid legal basis for the use of certified US services. For all purposes mentioned in this privacy policy, which use services from US providers with an appropriate level of protection, the legal basis states "Data Privacy Framework". You can find out whether a provider of a service is certified directly on the website of the Date Privacy Framework .

If a provider is not certified by the Data Privacy Framework, this will be explicitly mentioned in the respective purpose and a valid alternative legal basis will be cited.

Storage period

We will only store your personal data for as long as is necessary to fulfil the above-mentioned purposes or for contractual or statutory retention periods.

If you have not actively used your customer account for a period of 24 months (e.g. no registration, no booking, no profile change), we reserve the right to automatically delete your account, including the stored personal data. You will be notified by email at least 30 days before a scheduled deletion and will have the opportunity to object to the deletion or reactivate your account during this period.

Disclosure

We will only share your personal information with third parties if required to do so by law or if it is necessary to provide our services. We will never sell your data to third parties without explicit consent.

Protection of personal data?

We protect personal data by means of appropriate technical and organisational measures that are in line with current industry practices. As far as possible, this includes, in particular, pseudonymisation and encryption of personal data during transmission and storage.

Rights of data subjects

Right

You have the right to request information about your personal data stored by us at any time and to receive a copy of this information. You also have the right to request confirmation as to whether the personal data in question is being processed.

Right to rectification

If your data is incorrect or incomplete, we will correct it on request.

Right to portability

Where we process your personal data by automated means with your consent or pursuant to an agreement, you have the right to request a copy of your data in a structured, commonly used and machine-readable format to be sent to you or another party. This only applies to the personal data that you have submitted to us.

Right to restriction of processing

You have the right to request that we restrict the processing of your personal data in certain circumstances.

Right to erasure

You have the right to have personal data processed by us deleted, where permitted by law.

You can have your account deleted at any time by sending us a notice by email to hello@like2camp.com . Upon receipt of your request, your account and all associated personal data will be deleted immediately – to the extent permitted by law. Please note that certain data may still be stored for legal reasons (e.g. retention periods under tax or commercial law).

Revocation of processing

You can also withdraw your consent to the use of your data at any time and object to the processing. The lawfulness of the processing of the personal data until the revocation is not affected by the revocation.

Right to lodge a complaint

If you believe that we are not processing your personal data correctly, you can contact us. You also have the right to lodge a complaint with a supervisory authority. You can find more information about the supervisory authorities in the European Union here

Provided by Metasoul